01
Create a card for Twilio in Halocard
In your Halocard dashboard, create a new card, name it Twilio and set a limit that covers what you are about to pay.
Twilio
AcceptedHalocard is accepted
Halocard is accepted at Twilio. Twilio pay-as-you-go accounts are funded by credit card or PayPal, either by adding funds on the Billing Overview page or with auto-recharge when the balance runs low. ACH and wire transfer are only for invoiced accounts committing at least $12,000 a year. Every card charge goes through a strict billing address check.
What payment methods does Twilio accept?
Accepted
- AcceptedHalocard
- AcceptedCredit Cards
- AcceptedDebit Cards
- AcceptedPayPal
- Accepted with conditionsBank Transfer (ACH)Only for invoiced accounts with a committed spend of at least $12,000 a year.
- Accepted with conditionsWire TransferInvoiced accounts only, and the payment method Twilio prefers for invoices.
Not accepted
- Not acceptedPrepaid Cards
- Not acceptedApple Pay
- Not acceptedGoogle Pay
- Not acceptedCryptocurrency
- Not acceptedStablecoins
How does Twilio appear on my statement?
TWILIO INCTwilio
What merchant category (MCC) is Twilio?
5734Computer software stores
How to pay for Twilio with Halocard
02
Open Payment Methods in Twilio Console
Go to the Payment Methods page in Twilio Console and click Add a payment method. Select Credit Card. If you are upgrading from a trial, the upgrade flow ends on the same Payment Method page.
03
Enter the card and click Add Card
Type the card number, expiry and security code, then the billing address your card issuer has on file. Click Add Card.
04
Add funds from Billing Overview
On the Billing Overview page, under Current Balance, click Add Funds. Choose Payment, enter the amount, pick the card from the drop-down and click Add to my balance.
05
Turn on auto-recharge
On Billing Overview, click Enable auto recharge and switch it to Enabled. Set Recharge Balance To and When Balance Falls Below, click Select Payment Method, choose the card, click Select and then Save.
Official payment guidance from Twilio
- Add a card or PayPal account: https://help.twilio.com/articles/223135627-Adding-a-new-credit-card-to-your-Twilio-project
- Why a card is declined: https://help.twilio.com/articles/223183308-Why-doesn-t-my-credit-card-work-
- Accepted payment methods: https://help.twilio.com/articles/49507358452635
Tips for successful payments at Twilio
- AcceptedWhen you turn on auto-recharge, choose a backup payment method as well, so one failed charge does not leave the balance to run down to zero.
- AcceptedKeep the auto-recharge refill at $2,000 or less. A larger refill amount has to be arranged with Twilio Support.
- AcceptedOn the upgrade Payment Method page, untick "Yes, my billing address is the same" if your card's billing address differs from your main address, then enter the card's address.
- AcceptedTo use a card with a new number or country of issuance, delete the old payment method and add the new card. Those fields cannot be edited.
Why do Twilio payments decline?
- Billing address fails the address check
- Twilio's processor checks the address on every charge, and its check is stricter than most. Leave out the apartment or suite number, spell out every word in the street name, such as Street for St., and try again.
- Card is at its credit limit
- Twilio cannot charge a card that has no room for the amount. Make sure the card's available limit covers the top-up or auto-recharge refill, then pay again.
- Bank placed a hold on the card
- Fraud checks can stop a charge that looks unusual. Contact your card issuer, say the Twilio charge was declined and ask whether there is a hold on the card.
- Auto-recharge failed
- Twilio emails you when an auto-recharge fails. Update the payment method or add funds by hand before the balance reaches $0, when the project is suspended.
Twilio payment FAQ
Does Twilio accept PayPal?
Yes. On the Payment Methods page in Twilio Console, click Add a payment method, select PayPal, sign in to PayPal and click Agree & Continue, then Add PayPal. You can also pick PayPal on the Payment Method page when you upgrade. A PayPal account can only be removed in Twilio Console; any change to it is made on PayPal's site.
Can I pay a Twilio invoice by credit card?
No. Invoiced billing is for customers with a committed spend of at least $12,000 a year, and invoices are paid by wire transfer, which Twilio prefers, or ACH. Twilio no longer accepts invoice payment by credit card or mailed check. Pay-as-you-go accounts have nothing to pay on their monthly invoice, which is a statement for accounting only.
What happens when my Twilio balance hits zero?
Twilio emails you when the balance reaches $5 and again at $0. At $0 the project is suspended and cannot make calls or send messages until you add funds. Delayed usage and phone number fees can push the balance below zero, and a new payment covers those first, so add enough to clear them.
How does Twilio billing work?
Pay-as-you-go accounts are prepaid. Usage and monthly charges such as phone numbers are deducted from your balance, which you top up by hand or with auto-recharge. Twilio emails a receipt for each payment, and a monthly invoice for accounting only, with nothing due. Taxes for a month's usage are charged early the next month. Twilio has no maximum spend setting, only balance notifications.
How do I upgrade a Twilio trial account?
Click the Upgrade link at the top of Twilio Console, enter your legal name and phone number, and upload a government ID if asked. Add your address and tax details, choose how much to fund your balance with, then pick a card or PayPal on the Payment Method page and click Confirm Payment. Any remaining free trial balance is removed when you upgrade.
About Twilio
Twilio is a cloud communications company listed on the NYSE as TWLO. It sells usage-based APIs for SMS, RCS, WhatsApp, voice, email, video and identity verification, paid from a prepaid account balance. Hundreds of thousands of companies, from startups to the Fortune 500, and millions of developers use it in more than 180 countries.
- Website
- twilio.com
- Support
- help.twilio.com
- Billed by
- Twilio Inc.
- Billing region
- United States ($USD)
- Products
- WhatsApp Business API, Elastic SIP Trunking, Verify
- Revenue
- $5.07 billion, 2025
