RedotPay review

1% fee on every payment, and not available in the US

RedotPay is a Hong Kong stablecoin payment app with a Visa card you fund with crypto, a good fit for people outside the US who want to spend crypto, with a 1% crypto conversion fee on every card payment and $10 for each virtual card.

Halocard is the better choice for most people who want virtual cards: it is for customers in the US and 120+ countries, with no crypto to hold, and US residents can use it. RedotPay gives you a Visa card that spends crypto, converted at each purchase for a 1% fee. A virtual card costs $10 and a physical card $100, and there is no monthly fee on the base account, with an optional RedotPay Pro plan at $12.90 a month. It says its services are available in 100+ countries, but its list of unavailable countries includes the US. Halocard is a US-issued Visa credit card for customers in the US and 120+ countries, with a separate card for each merchant and a billing address you choose.

Pros

  • Pros: No monthly fee on the base account
  • Pros: Funds from crypto, stablecoins or crypto bought by card
  • Pros: Virtual and physical cards
  • Pros: $100,000 limit on a single purchase
  • Pros: Virtual card works with Apple Pay and Google Pay
  • Pros: 3% cashback on paid RedotPay Pro only; none on the free account

Cons

  • Cons: Not open to people in the US
  • Cons: 1% crypto conversion fee on every card payment
  • Cons: $10 per virtual card and $100 for a physical card
  • Cons: Up to 5 cards for life
  • Cons: Card issuer not named in its terms
  • Cons: Reviewers report slow support and fees on declined payments

How much does RedotPay cost?

Every card payment
1% crypto conversion fee
Purchases in another currency
A further 1.2%
Each card
$10 virtual, $100 physical
Deposits
Free in crypto; 3% from PayPal
Declined payment
$0.50 after the first 3 a card each month

Is RedotPay legit?

Company and country
Red F. Technology Limited, Hong Kong
Registration or licence
Fintech, not a bank. Licensed money lender and TCSP in Hong Kong
Card issuer
Not disclosed
Trustpilot
3.3/5 (1,013 reviews)
Founded
2023

What RedotPay reviewers report

Rated 3.3/5 on Trustpilot from 1,013 reviews. The most common complaints:

Transfers stuck for a week

Reports of bank and PayPal transfers that take more than a week to arrive.

€900 bank transfer missing for over a week – still unresolved

“I sent a €900 bank transfer to my own bank account. … At the time of writing this review, my €900 is still missing and I am still waiting for RedotPay to provide a definitive trace result or return my funds.”

Trustpilot review, 8 September 2026

If someone send you money from paypal

“If someone send you money from paypal , it will gets +7days to reach you”

Trustpilot review, 7 September 2026

A $50 fee to dispute

Reviews state that a chargeback costs $50 upfront and can take six months.

They try to charge $50 fee for $32 chargeback dispute.

“Charging a non-refundable $50 fee on a $32 transaction is absurd.”

Trustpilot review, 27 August 2026

SUPER SLOW CHARGEBACK PROCESS - 6 MONTHS WAITING

“I launched chargeback on February with Redot, my money is still not credited on August. … It will be soon 9 months since my transaction date, 6/7 months from the chageback process.”

Trustpilot review, 20 August 2026

Fees on declined payments

Complaints about fees deducted after a declined payment, and a card balance that went negative.

So much bad experience

“They took all of my crypto in the name of a declined charge”

Trustpilot review, 26 September 2026

The card makes minus balance with…

“The card makes minus balance with random fees, very bad .”

Trustpilot review, 17 September 2026

Support that doesn't answer

Users report slow replies from support and a bot that doesn't resolve refund problems.

Poor customer care response

“Poor customer care response, if u send message u need to wait for 2- 3days, my money has been there and they haven't refunded it, I reach to customer care but they're no where to be found.”

Trustpilot review, 29 September 2026

Poor Customer Service

“No reply to any sent mails … Bot is useless and not helpful at all, although i provided all the proofs that the merchant didn't capture the amount or even collected it, so its smoothly that the authorized and pending amount should be refunded back to my account, but till now there is no any refund.”

Trustpilot review, 7 October 2026

Want virtual cards without crypto? Try Halocard

A US-issued Visa credit card that works like a debit card, with a separate virtual card for each merchant you pay. You choose the cardholder name and billing address on each card, and you fund it by debit/credit card, Apple Pay, Google Pay, bank transfer, stablecoins, or crypto.

Do what you'd use RedotPay for, without holding crypto.

Get Your Halocard
Halocard on a phone, with Halocard metal cards fanned behind it

How does Halocard compare to RedotPay?

Halocard is the better choice than RedotPay for most people: Halocard is a US-issued Visa credit card for customers in the US and 120+ countries, with a separate card for each merchant and no crypto to hold.

Better choice
Halocard		RedotPay
EligibilityAdvantage: US residents and residents of 120+ countriesMost countries, but not the US
Card typeAdvantage: US-issued Visa credit cardVisa card that spends crypto, credit or debit by country
FundingAdvantage: Card, Apple Pay, Google Pay, Bank Transfer, Stablecoins & CryptoCrypto, or crypto bought by card; bank transfer in some countries
USD bank accountAdvantage: Your own US account and routing numberSWIFT details only, no US routing number
ControlsAdvantage: Per-card limits, custom name and billing addressPer-card limits, freeze and on-off switches
In-person paymentsAdvantage: Physical card, plus Apple Pay and Google PayPhysical card, plus Apple Pay and Google Pay
RewardsNo cashback, but a monthly referral commissionAdvantage: None on the free account; 3% with paid RedotPay Pro
PricingAdvantage: From $12 a month, or free with 3 referralsNo monthly fee; $10 per virtual card
SupportAdvantage: Chat, email, and phone on every planIn-app chat and email
Trust and transparencyAdvantage: A regulated US company and card issuerA named Hong Kong company; card issuer not named
See Halocard as a RedotPay alternative

Get a Halocard in under 5 minutes

Sign up from any web browser, with no app to install. Verify in under 3 minutes, add funds by debit/credit card, Apple Pay, Google Pay, bank transfer, stablecoins, or crypto, and pay anywhere Visa is accepted.

No crypto to hold, and open to US residents too.

Get Your Halocard
Halocard on a phone, with Halocard metal cards fanned behind it

RedotPay FAQ

Is RedotPay safe?

RedotPay is a real company: its terms name Red F. Technology Limited in Hong Kong, it holds Hong Kong money lender and TCSP licences, and it says it is registered as a money services business in Canada and, for internal operations, with FinCEN in the US. Its card terms don't name the bank that issues its cards. It is rated 3.3/5 on Trustpilot from 1,013 reviews, and recent reviewers report slow support and fees on declined payments.

What is RedotPay?

A stablecoin payment app run from Hong Kong by Red F. Technology Limited, founded in 2023. You deposit crypto or stablecoins, or buy crypto by card in the app, and spend it through a Visa card that RedotPay converts to cash at the point of sale. It also offers a multi-currency wallet, crypto transfers, a peer-to-peer marketplace, lending against crypto and an Earn product.

Is RedotPay available in the US?

No. RedotPay's list of unavailable countries includes the US, and its help centre says people from those countries can't complete identity verification or use its services. Its About page adds that its US registration supports internal operations and doesn't involve providing services to US citizens. Halocard is a US-issued Visa credit card for customers in the US and 120+ countries.

What fees does RedotPay charge?

The cost that adds up is a 1% cryptocurrency conversion fee on every card payment: $10 on every $1,000 you spend. A purchase in a non-default currency carries a further 1.2%. There is no monthly fee on the base account, and a virtual card costs $10 and a physical card $100. Declined payments cost $0.50 each after the first 3 a card each month. ATM withdrawals cost 2%, or 3% above $10,000 a month on a USD card. Its fee table is effective from December 1, 2025.

Is RedotPay a credit card or a debit card?

It depends on your country. RedotPay's Hong Kong terms say the card is intended to work as a credit card, backed by a line of credit from Red F. Technology Limited, and its Singapore terms call it a Visa debit card. Neither describes it as prepaid. In practice you spend crypto or funding-account deposits that RedotPay converts when you pay. Halocard is a US-issued Visa credit card for customers in the US and 120+ countries. Halocard works like a debit card: you spend the balance you load, with no credit line and no credit check.

Who issues the RedotPay card?

RedotPay's terms name the companies that run its card programmes: Red F. Technology Limited in Hong Kong and Redotpay Technology Pte. Ltd. in Singapore, the latter as program manager. They don't name the bank that issues the cards, which the Singapore terms call the BIN sponsor.

What is RedotPay Pro?

An optional paid plan, $12.90 a month or $129 a year. Both tiers pay 3% cashback on Apple Pay and Google Pay purchases, up to $18 a month, and waive one card fee: the virtual card on the monthly plan and the physical card on the annual plan. The annual plan also waives ATM fees on up to $1,000 a month. Membership fees are non-refundable.

Does RedotPay have cashback?

Not on the free account. Cashback comes only with RedotPay Pro, its paid plan at $12.90 a month or $129 a year: 3% on Apple Pay and Google Pay purchases, up to $18 a month. It is paid as a credit that can only be spent on card purchases, and it expires after 30 days.

Can you dispute a charge on a RedotPay card?

Yes, but a chargeback has a fee. RedotPay's help centre says a dispute over goods or services you didn't receive, or a refund a merchant won't pay, costs $50 for each transaction, paid upfront, and usually takes 3 to 6 months. If the merchant contests it and you continue to pre-arbitration, the fee is $700, refunded only if the chargeback succeeds. A payment you didn't authorise is reported in the app instead.

How many cards can you have with RedotPay?

Up to 5 in total, virtual and physical combined. It is a lifetime limit, so cards you delete still count toward it. Halocard plans hold 3 to 60 cards at once.

How do you fund RedotPay?

With crypto: you deposit supported assets such as USDT, USDC, BTC and ETH on-chain, or buy crypto by card inside the app. In some countries you can also open a USD, EUR or GBP funding account and send a bank transfer into it from a personal bank account. RedotPay charges no deposit fee of its own.

Does RedotPay work with Apple Pay and Google Pay?

Yes. Its help centre says the virtual card can be added to Apple Pay, Google Pay or PayPal, and to check that your card is supported first. Every Halocard can be added to Apple Pay and Google Pay too, and both can fund your Halocard balance.

Can you withdraw money from RedotPay?

RedotPay says you can send crypto to an external wallet, and its help centre has an article on withdrawing EUR or GBP to a bank account. Its terms say that when an account is closed it decides how a remaining balance is returned, and may charge a fee for the refund or release.

What crypto does RedotPay support?

Its help centre lists assets including BTC, ETH, BNB, SOL, SUI, TRX, XRP, USDT and USDC for payments and deposits. Some assets aren't available in some countries: it says USDT isn't available in the UK, for example.

Sources

  • RedotPay, home page: redotpay.com
  • RedotPay, card: redotpay.com/card
  • RedotPay, about us: redotpay.com/about-us
  • RedotPay, contact us: redotpay.com/contact-us
  • RedotPay, RedotPay Pro: redotpay.com/membership
  • RedotPay, general terms of service: redotpay.com/terms/general
  • RedotPay help centre, why is my refund amount less than what I paid?: helpcenter.redotpay.com/en/articles/10621366-why-is-my-refund-amount-less-than-what-i-paid
  • RedotPay help centre, which purchases have a transaction fee?: helpcenter.redotpay.com/en/articles/10339275-which-purchases-have-a-transaction-fee
  • RedotPay, Hong Kong cardholder terms: redotpay.com/terms/HK-cards
  • RedotPay, Singapore cardholder terms: redotpay.com/terms/SG-cards
  • RedotPay, privacy policy: redotpay.com/privacy-policy
  • RedotPay, Series A announcement: redotpay.com/news/redotpay-secures-40-million-series-a-funding-to-accelerate-global-crypto-payment-solutions
  • RedotPay, public statement on its credit card: redotpay.com/news/public-statement-on-redotpay-credit-card
  • RedotPay help centre, card limitations and fees: helpcenter.redotpay.com/en/articles/10339271-redotpay-card-limitations-fees
  • RedotPay help centre, how to dispute a card transaction: helpcenter.redotpay.com/en/articles/10339276-how-to-dispute-a-card-transaction-you-don-t-recognize
  • RedotPay help centre, card linking and digital wallets: helpcenter.redotpay.com/en/collections/17504859-card-linking-digital-wallets
  • RedotPay help centre, what's the deposit fee policy?: helpcenter.redotpay.com/en/articles/11990992-what-s-the-deposit-fee-policy
  • RedotPay help centre, third-party transfer support: helpcenter.redotpay.com/en/articles/11331113-third-party-transfer-support-e-g-paypal-fee-discount-in-may
  • RedotPay help centre, services and features: helpcenter.redotpay.com/en/articles/11070044-redotpay-services-and-features
  • RedotPay help centre, getting started with RedotPay Pro: helpcenter.redotpay.com/en/articles/14686020-getting-started-with-redotpay-pro
  • RedotPay help centre, unsupported countries and regions: helpcenter.redotpay.com/en/articles/10339263-unsupported-countries-regions
  • RedotPay help centre, how many cards can I have: helpcenter.redotpay.com/en/articles/10566203-how-many-redotpay-cards-can-i-have
  • RedotPay help centre, card security settings: helpcenter.redotpay.com/en/articles/10339299-how-do-i-manage-my-redotpay-card-security-settings
  • RedotPay help centre, funding account details: helpcenter.redotpay.com/en/articles/11990965-what-details-will-i-receive-after-opening-an-account
  • Trustpilot, RedotPay reviews: trustpilot.com/review/redotpay.com

Disclaimer

Based on public information as of October 2026 (see Sources above); RedotPay's products, fees and terms may change, so check before you decide. Halocard publishes this page and makes one of the products compared, so verdicts and ticks are our opinion. RedotPay, its product names and its logos are trademarks of their respective owners. Their use here does not imply any affiliation with, sponsorship by or endorsement from RedotPay. Quoted reviews are verbatim Trustpilot excerpts of individual experiences, not verified by us. Not financial, legal or tax advice.

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