Question 1

Is Airwallex safe?

Accepted Answer

Yes. Airwallex is a payments group that has operated since 2015. In the US it is Airwallex US, LLC, a licensed money transmitter (NMLS 1928093); its US cards are issued by Community Federal Savings Bank and US customers' funds are held at Evolve Bank & Trust. It is rated 2.8/5 on Trustpilot from 2,582 reviews.

Question 2

Is Airwallex a bank?

Accepted Answer

No. Airwallex says it is not a bank and partners with banks to offer its services. In the US those are Evolve Bank & Trust for accounts and Community Federal Savings Bank for cards.

Question 3

Is my money safe with Airwallex?

Accepted Answer

Airwallex says US customers' funds at Evolve Bank & Trust are held in an omnibus account for their benefit and are eligible for FDIC pass-through insurance up to $250,000, subject to the FDIC's requirements. Money placed in its Yield product is an investment and is not FDIC-insured.

Question 4

Can individuals open an Airwallex account?

Accepted Answer

No. Airwallex's help centre says its services are designed for businesses and that it can't offer personal accounts to individuals. In the US, sole proprietors count as businesses and can apply with a Social Security number.

Question 5

Who can open an Airwallex account?

Accepted Answer

Businesses registered in one of 69 countries, each served by a local Airwallex company. The US account is for a legal entity or sole proprietorship in the United States, and asks for an EIN, proof of business formation and a government ID.

Question 6

What is the Airwallex corporate card?

Accepted Answer

A Visa business debit card that spends the balance of your Airwallex account. Company cards are virtual and can be shared by up to three people; employee cards can be virtual or physical. In the US they are issued by Community Federal Savings Bank.

Question 7

How does Airwallex pricing work?

Accepted Answer

Explore is free and covers up to 10 spend users, Grow is $12 per user a month plus a platform fee that depends on team size, and Accelerate is priced on request. Cards are free to create. Its fee schedule charges $15 for an incoming US Fedwire and $15 to $25 for a SWIFT transfer, and conversion costs 0.5% above the interbank rate on major currencies and 1.0% on others.

Question 8

Does Airwallex charge foreign transaction fees?

Accepted Answer

Not on its corporate card. A purchase in a currency you hold comes out of that balance; one in a currency you don't hold is converted from your primary balance at the prevailing rate plus a conversion fee.

Question 9

Does Airwallex really pay 2% cashback?

Accepted Answer

Airwallex's cards page headlines 2% cashback with no cap. The promotion terms it links say up to 1.5%, for new US customers, on US-dollar purchases at US merchants in a month when you spend at least $2,000, and that the promotion ends on 31 December 2026. Check the terms that apply to your account before counting on a rate.

Question 10

Can I change the billing address on an Airwallex card?

Accepted Answer

No. Airwallex's help centre says the billing address of every card is the business's registered office address, even for a physical card shipped somewhere else.

Question 11

Does Airwallex work with Apple Pay and Google Pay?

Accepted Answer

Yes, for employee cards: Airwallex says cardholders can add them to Apple Pay and Google Pay. Company cards are virtual only.

Question 12

Does Airwallex run a credit check?

Accepted Answer

Not for its corporate card. Its cards page lists no credit check and no personal guarantee, because the card is funded from your own balance.

Question 13

How do I contact Airwallex support?

Accepted Answer

Through its help centre, by email, or in the app, where support starts with an AI assistant. A dedicated account manager comes with its Accelerate plan. It lists no support phone line.

	Better choice Halocard	Airwallex
Eligibility	Advantage: US residents and residents of 120+ countries	Businesses only
Card type	Advantage: US-issued Visa credit card	Visa business debit card
Funding	Advantage: Card, Apple Pay, Google Pay, Bank Transfer, Stablecoins & Crypto	Bank transfer into a business account
USD bank account	Advantage: Your own US account and routing number	US account details for a business
Controls	Advantage: Per-card limits, custom name and billing address	Limits, merchant and category controls
Business accounts and software	Cards and a US account, no finance software	Advantage: Multi-currency accounts, transfers and expense tools
In-person payments	Advantage: Physical card, plus Apple Pay and Google Pay	Employee cards: physical, plus Apple Pay and Google Pay
Rewards	No cashback, but a monthly referral commission	Advantage: Cashback of up to 1.5%, by promotion
Pricing	Advantage: From $12 a month, or free with 3 referrals	Free Explore; Grow $12 per user a month
Support	Advantage: Chat, email, and phone on every plan	AI chat and email
Trust and transparency	Advantage: A regulated US company and card issuer	Advantage: A licensed global platform with named banks

Airwallex review

Pros

Cons

How much does Airwallex cost?

Is Airwallex legit?

What Airwallex reviewers report

Support that doesn't answer

Want virtual cards without a business account? Try Halocard

How does Halocard compare to Airwallex?

Get a Halocard in under 5 minutes

Airwallex FAQ